Terms & Conditions
1. Online Offers
All online quotations are subject to verification by a Roundglass Representative. Online offers are quoted based on pre-approved accommodations in each category and are subject to availability. Alternative accommodations may incur an additional cost. Availability of selected locations is not guaranteed until event times are confirmed and conveyed to you. Upgrades, single rooms and charters etc. quoted upon request and availability.
2. Payment Terms
Payment is accepted by credit card. Accepted cards are MasterCard and Visa. The event must be paid in full at date of booking.
Cancellation by Customer will be subject to a cancellation fee set out in Section 3 below. Once booked, the price of your itinerary in the base currency is fixed and will not change. Price changes will also apply if there is an increase in VAT or taxes by government on services provided.
In the event that Roundglass must cancel, the Customer shall be given a full refund.
To minimize your loss in the event of a Customer cancellation Roundglass has a policy of that you, the Consumer, has adequate travel insurance. To offer the level of service we provide, we incur overheads and have to pay deposits on facilities, which are for the most part non-refundable. Hence we have a cancellation policy as follows:
Should Customer cancel within the time periods specified below, a cancellation charge will be assessed and the following percentages returned to the customer:
More than 60 days before departure - 70%
30 - 59 days before departure - 50%
14 - 29 days before departure - 25%
14 days or less before departure – no refund
Notification must be in writing by email to Roundglass from the person who submitted the booking form.
4. Travel Insurance
We strongly advise that the Consumer has adequate travel insurance. As Consumers can, due to unforeseen events, be forced to cancel prior to or during their holiday travel insurance provides peace of mind at very little extra cost. Roundglass accepts no liability in the event of a Consumer failing to have adequate coverage.
5. Car Rental
Consumers must be at least 23 years of age in order to rent a car (ages 23-30 and 70+ are subject to vehicle class restrictions or may have to take additional insurance cover and provide additional information to the car rental company). It is the responsibility of the driver to ensure that they have current driving license valid for a minimum of one year at time of rental. Provisional/Learner drivers or seriously endorsed or disqualified license holders are not eligible to rent a car.
6. Consumer Responsibilities
To check all travel documentation furnished to him/her. To inform him/herself of passport and visa requirements and ensure where necessary their validity. To check with the port authorities/carriers at the point of departure whether there are likely to be any delays or other problems with flights or ferry crossings before departing. To present him/herself at the port of departure in sufficient time prior to the designated departure time to complete embarkment requirements. The Consumer is restricted by regulation of carriers and executive authority with regard to weight, type and contents of baggage, etc.
7. Personal Requests - by the Consumer
Personal requests mean, for example, a request for ground floor accommodation or a sea view, etc. Such requests must be communicated in writing at the time of booking. Roundglass will use reasonable endeavors to fulfill the request. No liability shall attach to Roundglass for the inability to comply with a special request which has not been confirmed by Roundglass in writing or which is outside the control of Roundglass to procure.
8. Alteration by the Consumer
If after acceptance by Roundglass, the Consumer wishes to alter, Roundglass will, where practicable, facilitate the change. A request for alteration must be in writing by email and a fee to be advised may be payable. Where alterations cannot be made or involve cancellation of accommodation, fees, air, sea or ground transport previously reserved and confirmed, Roundglass reserves the right to treat the alteration as a cancellation and cancellation charges will apply. Substitution by the Consumer covers a situation where a Consumer who is prevented from actually going on the holiday themselves can transfer the booking to another person. The Consumer is obliged to give Roundglass a minimum notice of 2 days in writing of their intention to transfer the booking in advance of the departure date. The transferee must sign a booking form and comply with any other requirements of Roundglass applicable to the event. A Consumer who transfers an event booking shall be jointly and severally liable with the transferee to Roundglass, for the payment of any balance due in respect of the event. A substitution fee may also apply. Consumers are advised to check their travel insurance and flight details, which in certain instances are not transferable.
9. Disabled Persons - Consumers
Roundglass will be pleased to help, in whatever way we can, if someone in your group has any special needs, which may be relevant, and which you are obliged to tell us at the time of booking.
10. Liability - of Roundglass to the Consumer
Roundglass shall not be liable for any damage caused to the Consumer by the failure to perform the contract or the improper performance of the contract where such failure or improper performance is due neither to:
The fault of Roundglass or the retailer acting on our behalf or suppliers of services because:
The failures occurring in the performance of the contract are attributable to the Consumer.
The failures are attributable to a third party unconnected with the provision of services contracted for and are unforeseen/unavoidable.
The failures are due to unusual and unforeseeable circumstances beyond the control of the organizer/retailer/supplier of services or is due to an event including force majeure which Roundglass/retailer/suppliers of services could not with all due care foresee or forestall.
Provision is made to compensate the Consumer, for example, for damage other than death, personal injury, damage caused by defamation, damage caused by the willful misconduct/gross negligence of Roundglass. The compensation is limited to a maximum amount equal to the inclusive price of the event.
11. Alterations by Roundglass
If, as a result of force majeure, (that is, any event which Roundglass or any supplier of services could not, with all due care foresee or avoid, such as closure of course due to bereavement, bad weather or condition of facilities, war or threat of war, civil strife, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions and other similar events outside our control or that of our suppliers) Roundglass is forced to alter, amend, curtail, change or cancel the event the Consumer cannot maintain a claim for compensation. Where Roundglass has specified a minimum number of bookings required for a program of the event, Roundglass’s obligation to provide that program shall be contingent on receiving and maintaining that minimum number of bookings. Where the minimum number of bookings is not received up to 3 weeks prior to the departure date, Roundglass can amend or cancel or curtail the relevant program. Roundglass undertakes that, in the event of having to alter accommodation, facility, or carrier, it will provide a level of service comparable or better at no extra cost. If prior to departure date, Rooundglass alters/changes/curtails, etc. the event, which results in more than 12 hours change in the date of departure or a change in the facilities or type of accommodation offered or some other change which fundamentally alters the event, Roundglass, shall if practical, offer an alternative comparable event. The Consumer must accept the offer of an alternative event within seven days or be subject to refunds as per cancellation conditions. The Consumer should be aware that some suppliers, i.e. carriers, hotels impose cancellation fees/restrictions, etc., which are outside the control of, and for which Roundglass will not be held liable.
Roundglass’s policy is to react in a positive and courteous manner and to endeavor to resolve to your satisfaction any complaints you may have. We welcome all feedback, positive or otherwise, as we use this information to improve our service to you and all our customers. In the event that you have any reason to complain about the event, please notify our representative and the supplier of the service in question so that we can resolve the problem quickly. If you have a complaint after the event it must be notified in writing to Roundglass within 8 days of the end of your event. No liability will be accepted by Roundglass or its suppliers if written notice is not received within 8 days.
Any dispute or difference of any kind whatsoever which arises or occurs between any of the parties hereto, in relation to anything or matter hereunder or arising out of or in connection with this contract, shall be referred to arbitration under the Arbitration Rules of the American Arbitration Association.
14. Use of Website
The Consumer agrees and warrants that you are at least eighteen years of age and are legally entitled to use this web site and to enter into this agreement with all the terms and conditions herein, to be financially and otherwise responsible for all use of this web site (including adult and minor members of your family who use this web site in your name or account), that you will not make speculative, false or fraudulent reservations and that you shall only make reservations for yourself or for another person for whom you are legally entitled to act.
15. Power of Attorney
You, a client of Roundglass, hereby appoint the owner, manager and employees of Roundglass to be your attorneys-in-fact for the purpose of signing all documents necessary to purchase and issue tickets and other travel documents, hotel and fee reservations and any other services requested by you and supplied, and to charge these purchases to the credit card on your booking form. You agree to pay for all such purchases and will not hold Roundglass responsible for any of its actions pursuant to this power of attorney.